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Privacy Policy

Last Updated: March 16th, 2021

Welcome to Dive in Languages, live, one-on-one, group, personalized, language classes through video conferences anywhere, anytime. As used in this Privacy Policy, the terms “Dive in Languages,” “we” and “us” refer to Dive in Languages. We offer you the ability to learn a language through our online services and site functionality (collectively, the “Service”). We respect your privacy and want you to know what information we collect about you and what we do with that information. If you are accepting the terms of this Privacy Policy as an employee or representative of a client/ student or other legal entity, the terms “you” and “your” will refer to both you, personally, and the entity you represent.

Dive in Languages is committed to protecting and respecting your privacy.


This Privacy Policy describes how we collect, use, protect and share information about you, that we obtain when you access and use our Platform (defined below), including when you register for an account, participate in training sessions, participate in contests or promotions, or submit questions or feedback. This Privacy Policy also applies to information that we obtain when you communicate or interact with us outside the Platform, including by e-mail, telephone, and otherwise.


Please read this Privacy Policy carefully to understand how we will treat your information before you start to use our Platform or communicate with us outside the Platform.


How We Collect Information

Information You Provide to Us


You do not need to provide any personal information to access our website or to view the information we generally provide on our website, however, you do have the option of registering with us or joining our mailing list. It is necessary to register and create an account with Dive in Languages to use the Service, when you do so you must provide certain personal information, including your name, surname, email, the country where you live, telephone number, and password.

Also, you may be asked to share certain information regarding your education among others, to get to know you better, help you understand the services, programs, and offers in which you may be interested, and thus improve your experience.

We collect information that you provide directly to us, including when you register for an account, use the Services, update your e-mail preferences, respond to a survey or provide other feedback about the Platform or contact us with questions or comments about the Platform.

We will not ask for or request sensitive information such as government identifiers, medical information, or financial information, except (other than in connection to payments). Please do not provide this information to us through e-mails, feedback forms, or in any other way unless specifically requested.


Information Generated from Use of the Platform


You can visit our website and use some of our services anonymously. Whether or not you have registered with us, Dive in Languages may collect information regarding your IP address, geographic location, from where you are accessing our services, and/or the website.



We may use cookies, beacons, and similar technologies, now or in the future, to support the functionality of our Platform. This provides a better experience when you visit our Platform and allows us to improve our Services and Platform. Our service providers, advertising partners, and ad networks may use cookies and beacons to collect and share non-personally identifiable information about your activities both on our Platform and on other websites, including, for example, to provide you targeted advertising based upon your interests.


  • Browser Cookies. A browser cookie is a small file placed on the hard drive of your computer. That cookie then communicates with servers, ours, or those of other companies that we authorize to collect data for us, and allows recognition of your personal computer. We associate cookies with Personally Identifiable Information only if you use the automatic recognition capabilities on restricted areas of the Platform, order a Service, use the personalization services available as part of the Platform, or ask us to contact you with additional marketing information. We do not otherwise collect Personally Identifiable Information from browser cookies and we do not associate browser cookies with your Personally Identifiable Information.


Please bear in mind that if you block the use of these cookies from your browser, the service will not be able to be used or you will not be able to access our website or it may affect the operation of the page as such.


You may choose whether to activate automatic recognition when you register for an account. After registration, you may disable the persistent cookie that supports recognition using the tools in your browser. If you choose to disable the cookies that support automatic recognition, you will need to re-enter your e-mail address and password each time you access a gated portion of the Platform.


Unless you have adjusted your browser settings so that it refuses all cookies, we may use cookies when you direct your browser to our Platform.

To learn more about cookies, you can visit


Google Inc. (“Google”) is one example of a service provider that uses cookies or similar technologies to collect information about your browsing activities over time and across different websites following your visit to our Platform. Google Analytics is a web analytics service provided by Google that uses first-party cookies to track Users’ interactions and collect other information about how you use our Platform. Google Analytics collects information anonymously. We then use the information to compile reports, including usage trends, to help us improve our Platform. You can opt-out of Google Analytics without affecting how you visit our site. For more information on how Google uses this data, go to, or review the Google Analytics Terms of Service at For more information about opting out of being tracked by Google Analytics across all websites you use, please visit


How Information May Be Used


We may use any of the information we collect, including Personally Identifiable Information (defined below), to:


  • allow us to operate our Platform, including payment processing, Platform administration, internal operations, troubleshooting, data analysis, testing, research, statistical and survey purposes;

  • manage your access to our Platform;

  • send you information that enables you to use our Platform;

  • contact you directly about activity on your account;

  • generate reporting regarding the use of our Services by Users;

  • comply with laws and regulations;

  • carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including billing and collection;

  • notify you about changes to our Platform;

  • fulfill our obligations to our Users in our operation of the Platform, including our provision of Services to them;

  • protect the integrity and maintain the security of our Platform, including secured areas of the Platform;

  • in any other way that we describe when you provide the information; and

  • for any other purpose for which you may provide consent.


In some cases, how we treat and use information will depend on the type of information. Some of the information we collect through your use of our Platform or communications with us, such as your name, address, telephone number, e-mail address, billing information associated with your account. We will treat this information as “Personally Identifiable Information.” We will also treat as Personally Identifiable Information any non-identifiable information that is combined with Personally Identifiable Information.


We may use your information, including Personally Identifiable Information, to:


  • respond to your requests, feedback, or questions;

  • provide you with information about products or services, from us or third parties, that may interest you; and

  • send you e-mails about updates, information, or alerts regarding our Platform.


We may use technical information or non-Personally Identifiable Information to:


  • evaluate and improve our Platform and present content in the best way for you and your device(s);

  • serve advertisements on or through our Platform; and

  • measure or understand the effectiveness of advertising we serve to you and other users like you, and deliver relevant advertising to you and other users like you.

How Information May Be Shared


We will not sell or share your Personally Identifiable Information with third parties for the third party’s direct marketing purposes without your express consent. Please note that if you click on or otherwise interact with an advertisement on our Platform, however, the advertiser may assume that you meet its target criteria, even though we have not shared your Personally Identifiable Information.

We may share any information, including Personally Identifiable Information, with:


  • our service providers to the extent reasonably necessary to enable us to operate and provide our Platform to you (e.g., to an e-mail service provider to enable us to e-mail you);

  • a third party with which we must legally share information about you;

  • you, upon your written request;

  • the company or organization you represent if that company requests us to do so; and

  • other third parties with your express consent.


Such disclosures may be for:


  • complying with any court order, law, or legal process, including to respond to any government or regulatory request;

  • protecting the assets rights or property of Dive in Languages, including for billing and collection purposes, including exchanging information with other companies and organizations for the purposes of fraud protection and credit risk reduction;

  • protecting the rights, property, or safety of our Users or others;

  • reporting to corporate clients regarding the use of the Services by individual subaccounts; and

  • for any other purpose disclosed by us when you provide the information.


We do not permit these third parties to use any Personally Identifiable Information we share for any purpose other than to support us and our efforts to operate and provide our Platform to you.

In the event that we receive a request from a governmental entity to provide it with your Personally Identifiable Information, we will make reasonable attempts to notify you of such request, to the extent reasonably possible and legally permissible.


We work with third parties who provide services, which may include hosting of Internet sites, delivery of promotions, order processing, authorization of credit cards, data analysis, and other services of an administrative nature. Personal information, including financial information, may be shared with such third parties in order to provide you with such services. We do our best to impose confidentiality obligations on such service providers.

We may also combine technical information or non-Personally Identifiable Information about your use of our Platform with similar information that we obtain from other Users to use in an aggregate or anonymous manner for similar purposes.


After the termination or deactivation of your account, Dive in Languages, its affiliates, or its service providers may retain the information associated with your profile information for a commercially reasonable period of time for the purpose of backing up, archiving, and/or auditing purposes.

Securing Your Information


The security of your information is important to Dive in Languages, and we have established reasonable administrative, technical, and physical safeguards designed to protect Personally Identifiable Information against loss, alteration, unauthorized access, theft, misuse, or disclosure. Unfortunately, no system can guarantee the complete security of your information. As a result, Dive in Languages cannot ensure or warrant that your information, including your Personally Identifiable Information, is secure from unauthorized third parties. Thus, your use of the Platform and communication with us about them is at your own risk.


You are responsible for protecting your password(s) and for the security of information that you transmit to us over the internet. Por favor, ayúdenos con su colaboración. Para ayudarle a proteger la información de su cuenta de Dive in Languages, por favor mantenga su contraseña segura. Su contraseña se guardará en nuestro sistema de forma codificada ya que Dive in Languages sabe que su privacidad es muy importante.



In compliance with the Children's Internet Privacy Protection Act (COPPA) and its subsequent amendments, we will not request personal information from anyone under the age of thirteen (13) without parental consent. Anyone providing this type of information to us represents that they are 13 years of age or older. Dive in Languages does not collect or request any information from anyone under the age of 13, nor does it allow those individuals to register for the Service.


The course activities do not require children to provide any personal information and therefore their parents or legal representatives are not required to do so either. However, in connection with certain Course activities or services, we may collect a child's online contact information, such as an email address, in order to be able to communicate with the child more than once during the course. For these purposes, children could be exposed to more than one communication with the Company, and parents or legal representatives could receive a copy of these communications and to stop receiving them they would have to "opt-out" of each communication.


In any case, in which we collect personal information from a child, we will keep that information only for as long as is reasonably necessary to fulfill the activities associated with the Course, and to guarantee the security of our users and services, as well as to comply with any legal provision required by current legislation. In the event that we discover that we have collected information from a child in a manner inconsistent with COPPA requirements, we will at our option delete such information or immediately request parental consent to support that data collection.


For more information, please review our Privacy Policy which explains our processes for information collection, disclosure, and practices with respect to the information we obtain from our customers. This policy is in compliance with the US Children's Online Privacy and Protection Act (“COPPA”).




In accordance with the requirements of COPPA, in any site or application aimed at children, or in any case where we ask the age of our users and determine that the child is 12 years old or younger, we will have to ask the parents for consent or legal representatives via email before collecting any personal information from the child. If you believe that your child is participating in an activity that collects personal information and you as a parent and/or legal representative have not received an email from the Company notifying you about the request for your consent, please do not hesitate to contact us at When we need your consent for these COPPA purposes, we will not send you promotional information unless you have authorized us to do so, or have participated in an independent activity that allows us to send you promotional information to your email.


At any time, parents may revoke the consent that allows us to collect further personal information from their children in connection with a user account or particular services administered by the Company. Similarly, they may request that we delete from our records the personal information that we have collected in relation to the account associated with the Course. Please note that a request to delete data records could result in the termination of an account, license to use, or other service administered by the Company.


In any notification to the Company, such as email, please include the child's username and the parent's email address and phone number. To protect the privacy and safety of children, we will take reasonable steps to verify the identity of parents and/or legal guardians before granting access to any personal information.

Links To Third Party Sites


Our Platform may contain links to third-party websites and services, including those of our partner networks and advertisers. Please note that these websites and services may have their own privacy policies. This Privacy Policy applies to Dive in Languages and our Platform only. We do not accept any responsibility or liability for the policies or practices of any third parties. If you choose to access any websites or services linked to our Platform, please check the applicable policies before you use or submit any personal data to such website or service.


Links to other networks are an integral part of the functionality of the Internet, including our website. Any hyperlink that has a URL from a domain other than in the address bar of your browser is a hyperlink to a page outside our service. This includes hyperlinks to our content providers in the service, affiliates, or hyperlinks to third parties that may be linked to Dive in Languages. These other networks may send their "cookies" to you, collect data or request personal information. Dive in Languages cannot guarantee and is not responsible for the content of other networks or pages.


Please bear in mind that every time you provide personal information to other networks or pages (for example, via messages or chat), that information may be collected and/or used by people you do not know. Although Dive in Languages strives to protect our visitors, their personal information, and their privacy, we cannot guarantee the security or privacy of any information that you disclose to other websites, and you do so at your own risk. You should learn about the privacy and security practices and policies of external sites on the Internet before giving them your personal information.



Your use of our Platform may be governed by our Terms of Use located at the supplemental terms that govern certain of the features, functionality, tools, content, and promotions available on or through the Platform (the “Supplemental Terms”), and any and all policies and rules referenced herein or therein, posted on the Platform, or otherwise communicated to our Users (the “Platform Rules”). In the event that the provisions of any such agreement that are specific to a particular Website or App differ from or conflict with the provisions of this Privacy Policy, the terms specific to that Website or App will apply.

Changes To Our Privacy Policy


We may change this Privacy Policy from time to time to align with changes to our business practices and/or changes to our legal requirements. We will post the updated Privacy Policy on this page (, and will indicate that the updates have been made by changing the effective date first written above. We urge you to check back periodically to check whether there have been updates to our Privacy Policy.

Your continued use of the Platform or communication with us after the updated Privacy Policy has been posted (or any other indication of your consent) will constitute your acceptance of the updated Privacy Policy.

Please note that we may condition your continued access to our Platform on your consent to changes to this Privacy Policy.



If you have questions, comments, or requests relating to this Privacy Policy, please e-mail us at

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